Anyone in danger? Call 000. Gas smell: Victoria 132 771 · South Australia 1800 427 532. No power: see the faults lines below.

Necessity HousingMaintenance requests

Send a maintenance request

For SIL providers, care teams and support coordinators at a Necessity Housing property. It goes straight to our maintenance coordinator, and you will get an email with a reference number.

Your details

So we can reply and call if we need to get in.

Your nameOrganisationYour SIL provider or service, if anyEmailWe send the reference number and updates herePhone

The property

Property addressInclude the unit or apartment number if there is one

The problem

How urgent is it?EmergencyCannot wait: no power, a burst pipe or flooding, a gas smell, the only toilet blocked, the house cannot be secured.UrgentSomething broken that affects daily living or safety and needs fixing soon.RoutineCan be booked in: wear and tear, small repairs, improvements.

Gas and power faults lines (24 hours)

Gas smell

Victoria — gas emergencies: 132 771
South Australia — gas leaks: 1800 427 532

No power

Powercor: 13 24 12 — western Melbourne, central and western Victoria
CitiPower: 13 12 80 — Melbourne CBD and inner suburbs
Jemena: 13 16 26 — north-west Melbourne
United Energy: 13 20 99 — south-east Melbourne, Mornington Peninsula
AusNet: 13 17 99 — outer east and north of Melbourne, eastern Victoria
SA Power Networks: 13 13 66 — South Australia

Not sure which? The distributor's name is on the electricity bill.

What kind of problem is it?What needs doing?Please describe the problem, not the participant — keep personal details to what we need to fix it.

Is a participant or staff member at risk until it is fixed?

Yes No

Access or timing (optional)Best times to attend, who to call on arrival, anything a tradesperson should know

Photos or video

Up to 10 files, 25 MB each. A photo of the problem saves a visit.

What you send is used by Necessity Housing to arrange the repair, and kept securely on our maintenance system.